FAQ



Which delivery format should I select?

Different products on our site are available in different formats. The list of formats a product is available in can be seen on the right-hand side of each product page. Some typical format/license options offered are:

Electronic:: This product will typically be emailed to you as an attachment, or downloaded from a link sent in an email after receipt of your order and payment. Electronic copy products are typically in PDF format but may also be in Excel, Word, PowerPoint or Access formats. The format that a product is available in is typically specified on that product’s product page. There are various licenses available in electronic format.

Single User License:Allows one person, typically the buyer, to have access to the ordered product. The ordered product cannot be distributed to anyone else.

1-5 User License:Allows the ordered product to be shared among a maximum of 5 people within your organization.

Site License: Typically allows the ordered product to be shared among employees of your organization at one location only.

Enterprise License: Allows the product to be shared among all employees of your organization regardless of their geographical location.

Online Access: The details of your online access will be emailed to you after receipt of your order and payment.

Hard Copy:This product will be shipped to you in either hard or soft cover format after receipt of your order and payment.


Which delivery format should I select?

There are various ordering methods available:

Order Online:This is the fastest method of placing your order with us. From our product pages, simply select the format of the product you wish to order, and then click the “Add to cart” button underneath to add that format option to your Shopping cart. Our website will forward you to your Shopping Cart screen from which you can check out, or continue shopping.


How do I add an item to my Shopping Cart?

You can add an item to your Shopping Cart from its product page. Select any of the pricing options based on user license, and then click the “Add to Cart” When you have completed adding products to your basket you can review all the contents by clicking the Checkout button on the top right of our website.


What is the checkout process?

Once you are satisfied that you have all the products you require in your Basket, click the “Proceed to Secure Checkout” button on your Shopping Basket screen to begin checking out. If you are not a registered user, you will have to register at this time, to provide your invoice address and delivery address (if applicable). You can then choose your payment method and confirm your order. If you have any problems ordering please contact us.


Is the online ordering process secure?

Statsandreports.com is committed to making a secure, safe environment for all of your online transactions. Our website is SSL secured but if you prefer to handle credit card details over the phone you can select ‘payment by credit card by Phone/Fax.Therefore sometimes it will be necessary for statsandreports.com to request certain information from you on receiving an order. This information is requested so that we can confirm the cardholder authenticity. We use the information to verify that the cardholder is the person who is ordering the product. We would ask you to enter your business/professional email when placing your order, as well as full invoice details, to ensure that we can process your order as quickly and efficiently as possible.

Statsandreports.com takes special steps to protect you and your credit card. When you place an order on our site all of the information which you provide is encrypted using SSL security. This technology safeguards your personal information and guarantees privacy. As an additional security, our online payment transactions use the CVV number (the last three digits on the signature strip of your credit or debit card) to guard against card fraud. We may, on occasion, phone or email the cardholder to confirm the transaction prior to dispatch. We also request that if possible a company email address is provided.


What payment methods are available?

We offer a number of payment methods:

Credit Card: This is the quickest payment method and ensures the fastest dispatch of your order. statsandreports.com accepts VISA, MasterCard, Maestro, Diners Club, JCBand American Express.. We will issue you with a receipt via email once your payment has been processed. Our website is SSL secured but if you prefer to handle credit card details over the phone you can select ‘payment by credit card by Phone/Fax‘.

Wire Transfer: After your order has been placed — either online, via fax or via post — an official invoice will be emailed to you if paying via wire transfer or company cheque.


How will my product be delivered?

Electronic copy products are typically delivered via email 4-5 business day from receipt of your order and payment, if not sooner. Items that are emailed to you or purchased for ground shipping will take time according to geographic location.

To ensure that the email we send you ends up in your inbox, and isn’t mistakenly sent to the Spam/Trash folder, please whitelist our email address domains, which is @statsandreports.com

More details on whitelisting email addresses can be seen under question “How can I ensure I will receive ‘Statsandreports.com’ response to my correspondence?” above.

I have not received my product as yet, what should I do?

In order to ensure the successful delivery of your order please ensure that there is adequate room in your inbox to receive larger emails. Also, check that your email account is configured to receive both PDF and Word document attachments. It may be necessary to contact your administrator to ensure the email will not be trapped by a spam filter.


Does Statsandreports.com require payment before order dispatch?

Due to the nature of the products (intellectual properties) we sell we’re afraid that we are not able to arrange for dispatch of an order until payment has been received in full against that order.


Refund and Return policy

Due to the nature of the products we sell (being information based they are essentially consumed as they are purchased and cannot easily be returned) we do not provide refunds for orders, or accept returns. Try to read all available information about a product and if you have any questions please feel free to contact us at 09730327207 (US) or write us an email at sales@statsandreports.com to submit a query to us. A member of our Customer Service Dept. would be more than happy to revert back to you with more information, or refer your query as necessary.


Cancellation Policy

In general, we cannot accept the cancellation of an order once it has been placed. When placing an order with Statsandreports.com you agree to our Terms and Conditions which can be seen at https://www.statsandreports.com


How do I use Statsandreports.com?

On statsandreports.com you can start with a keyword search using the Search field. When you find a report of interest, click on the title to view exclusive report information, including a descriptive abstract and table of contents. For any quires contact us at 09730327207 (US) or write us an email at sales@ statsandreports.com our research specialists will assist you and ensure that your requirements are fulfilled best in the industry.


How does search work?

Search finds reports containing your keywords in the title as per your specified interest, abstract and table of contents. You can also use Advanced Search and the Search this List tool to customize your search by price, date published, topic, and geographic region.


What types of research and reports do you have?

Statsandreports.com offer wide range of collection of market research reports for several key industries, which have unique features with quantitative and qualitative data research on markets and companies. Our research specialists have in-depth knowledge of the publishers and the various types of reports in their respective industries. They save your time and money by personally assisting you in finding the right report.


What do I do if I forgot my account password?

Simply reset your password and it will be sent to the email address used as your username. You can also contact customer service at 09730327207 (US) or write us an email at sales@statsandreports.com.com for assistance with any of your account information.